Shipping & Returns
Shipping
We ship worldwide. Every order is carefully packed and shipped with tracking.
Shipping costs
- Free shipping on all orders over €50.
- For orders under €50, shipping is calculated at checkout based on your delivery address and displayed before you pay — no surprises.
Delivery times
| Region | Estimated delivery |
|---|---|
| Germany | 3–5 business days |
| Rest of Europe | 5–9 business days |
| United States & Canada | 7–12 business days |
| Rest of world | 10–20 business days |
Delivery estimates start from the day your order ships. You’ll receive a confirmation email with your tracking number as soon as your order is on its way.
Order processing
Orders are processed within 1–3 business days. During drops and sale periods, processing may take slightly longer — we’ll keep you posted by email.
Customs & import duties
Orders shipped outside the EU may be subject to local customs fees or import duties, which are the responsibility of the recipient. These charges vary by country and are not included in our prices or shipping costs.
Returns & Exchanges
We want you to love what you ordered. If something isn’t right, you have 30 days from delivery to return it.
Conditions
- Items must be unworn, unwashed, and in their original condition with all tags attached.
- For hygiene reasons, underwear and similar items cannot be returned unless defective.
How to start a return
- Email us at [store email address] with your order number and the item(s) you’d like to return.
- We’ll reply within 1–2 business days with return instructions and the return address.
- Once we receive and inspect the item, your refund is issued to your original payment method within 14 days.
Return shipping
- If the item is defective, damaged, or we sent the wrong product: we cover the return shipping and send a replacement or full refund — your choice.
- For all other returns (wrong size, changed your mind): return shipping is paid by the customer.
Exchanges
Need a different size or color? The fastest way is to return the original item for a refund and place a new order — that way your replacement isn’t waiting on the post.
Your statutory rights
If you are a consumer in the EU, you additionally have the statutory 14-day right of withdrawal for distance purchases. Nothing in this policy limits your statutory rights.
Questions? Reach us anytime at [store email address] or through our Contact page.